Job Description

Job Description

Job Description

Primary Function: The Veteran Benefits Coordinator is responsible for managing the day-to-day activities of the Veterans’ Educational Benefits programs at Bellevue University.  The coordinator responds to veterans’ inquiries and processes requests to utilize their Veterans’ Education Benefits.  The coordinator possesses and applies a strong knowledge of policies, procedures and regulations regarding the Department of Veteran Affairs and the Department of Defense Tuition Assistance Program.  The coordinator maintains student records and works with the Department of Veterans Affairs to ensure the student financial experience is aligned with Bellevue University’s Grand Strategy, Mission and Key Values.

Essential Functions:

Manages accounts for students using the Department of Veteran Affairs education benefits

• Submits certification via the Department of Veterans Affairs VA Once website per the DVA's School Certifying Officials Handbook. 
• Analyzes and processes Bellevue University’s Veteran Education Form submissions to include setting the student’s account up with the appropriate Service Indicators and student groups in Campus Solutions  
• Analyzes and processes VA Certificates of Eligibility and Benefit Statements identifying eligibility requirements for appropriate Campus Solutions account set up and VA Once certification submissions. 
• Analyzes official degree audit reports (transcripts) for prior credit to determine eligibility of students’ enrollment.
• Creates Salesforce tasks and notes for certifications per established processing strategy.
• Analyzes “Corporate Credit Review" daily output, (credit balance on a student’s account) and performs an account audit and initiate recovery of funds to the Department of Veteran Affairs per DVA regulations, the Defense Department per DOD regulations, a corporate third-party payer or refund to student per established business practices and Department of Education regulations.
• Ensures all student files are in compliance with the Department of Veteran Affairs regulations
• Submits inquiries via Department of Veteran Affairs “Ask a Question” functionality for various student issues requiring clarification.  

Maintains current knowledge base regarding the Department of Veteran Affairs education benefits

• Successfully completes annual Department of Veterans Affairs on line training courses.
• Attends scheduled training conferences, seminars and webinars provided by the Department of Veteran Affairs.
• Reviews new versions of School Certifying Officials Handbook as posted to  for changes to certification regulations.
• Monitors pending legislation and notifications posted to   for potential required business process changes. 
• Monitors pertinent news and information via Google Alerts as well as both the U.S. Department of Veterans Affairs and The Post-9/11 GI Bill, U.S. Department of Veterans Affairs Facebook pages.

Customer Service Functions

• Counsels students on Veterans Education Benefit options per the Department of Veteran Affairs regulations, Including how grants, loans and any outside third party funding affects their benefits, as well as housing and book stipend.  
• Provides customer service through the Bruin Support Service Center phone skill sets "VA and Military TA” as well as direct calls. This includes walk in students. Notates all interactions in Salesforce per established practice 
• Provides customer service through group email boxes "VA, 1, 2, 3, 4 and 5” as well as direct email. Notates all interactions in Salesforce per established practice.

Other Duties

• Assists with annual Department of Veterans Affairs quarterly/annual audits
• Collaborates/strategizes with team members and Asst. Director regarding continuous improvement of business processes and procedures, lessons learned, best practices, automation of functions/tasks and production metrics.
• Assists other teams during peak processing. 
• Attends university sponsored professional development opportunities.
• Performs other duties as assigned.

Qualifications:

• High School Diploma or Equivalent required
• Strong working knowledge with Microsoft Office (Word, Excel, Outlook) computer software            
• Strong analytical and mathematical skills with the ability to research and interpret data and information.   
• Strong ability to multitask and prioritize tasks required 
• Strong time management skills required 
• Must be flexible to meet changing priorities and achieve business objectives.        
• Excellent customer service orientation with strong oral, written and interpersonal communication skills.          
• Ability to work independently as well as establish effective working relationships in a team environment. 
• Commitment to quality and personal ethics to maintain a high level of confidentiality related to all duties and responsibilities.   
• Minimum of one (1) year of experience working with Department of Defense active-duty educational benefits programs.     
• Minimum of one (1) year experience working with veteran’s educational benefits.  
• Ability to interact and work effectively with faculty, administration, staff and students in a collegial and multicultural environment.   
• Must be detail oriented, with the ability to ensure accurate and quality work within prescribed time-frame.

Working Conditions:

• Works in normal office environment.

NOTE:  The statements above are intended to describe the general nature and level of work involved for this job.  It is not an exhaustive list of all responsibilities, duties and skills required of this job.  This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The Higher Education Opportunity Act requires institutions participating in federally funded financial aid programs to make information about the institution available to the public, current and prospective students, and current and prospective employees. The Bellevue University Consumer Information webpage, found at -support/consumer- information/consumer -information , provides readily accessible information to help consumers make informed decisions about post-secondary education. Bellevue University’s Annual Security and Fire Safety Report (ASR), found at -support/consumer- information/pdfs/annual -safety-report.pdf , provides information about campus crime statistics and institutional security policies and procedures as well as information about student housing fire statistics and fire safety policies. You can obtain a paper copy of these reports from the Bellevue Dean of Students office by calling 402-557-7028. In addition to this, Bellevue University is an  Equal Opportunity Employer .  

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