Job Description
Job Summary:
The CSS - End User Support role involves developing, designing, and implementing customizable Salesforce solutions to support crisis call workflows and enterprise contact center needs. The position requires strong Salesforce development expertise, collaboration with stakeholders, and ownership of technical project aspects within a hybrid work environment.
Responsibilities:
- Develop and support CRM workflows for the Michigan Crisis Line using Salesforce technologies.
- Collaborate with colleagues, customers, and end users to define and translate technical requirements.
- Ensure alignment of technical solutions with customer requirements and long-term strategies.
- Manage release cycles including implementation and deployment of new and updated applications.
- Maintain technical responsibility for project environments and ensure adherence to development standards.
- Collaborate with developers across systems to enable business-wide integration.
- Ensure compliance with security guidelines throughout the application lifecycle.
- Communicate technical concepts effectively to executives and stakeholders.
- Develop training plans to facilitate smooth transitions to maintenance and operations.
- Support full Salesforce lifecycle implementations and integration efforts.
- Manage technical change and release processes for Salesforce technology efforts.
- Identify and mitigate technical risks and issues.
Required Skills & Certifications:
- 6+ years of strong Salesforce development experience.
- 4+ years developing with Apex, Visualforce, Lightning Web Components (LWC), Aura, HTML5, and JavaScript.
- 5+ years experience with Service Cloud and/or Health Cloud.
- 3+ years hands-on experience with Salesforce Lightning, including LWC.
- Experience with Salesforce DX (SFDX) and the Salesforce development lifecycle.
- 2+ years experience with API integrations and Single Sign-On (SSO) implementations.
- Experience using Microsoft Azure DevOps or comparable tools for requirements tracking, CI/CD, and release management.
- Exposure to data migration and cloud integration projects.
- Salesforce Certified Platform Developer I and Salesforce Certified Administrator.
- Strong knowledge of Salesforce Service Cloud and Experience Cloud.
- Hands-on experience with Apex programming, triggers, Aura components, and Lightning web components.
- Proficiency with no-code Salesforce configurations such as Flows, process builders, and workflow rules.
- Experience integrating Salesforce with cloud and on-premises applications using REST APIs.
- Knowledge of core web technologies including HTML5, JavaScript, jQuery, and web services (REST, SOAP, JSON, XML).
- Experience implementing authentication protocols such as OAuth.
- Proven ability to deliver high-quality, secure, and scalable Salesforce solutions.
Preferred Skills & Certifications:
- Salesforce Certified Platform Developer II.
- Experience with Conga and Drawloop document generation tools.
- Familiarity with governmental processes and compliance standards, including FedRAMP.
Special Considerations:
- Candidate must be within 90 miles of Lansing, MI at time of submission.
- Hybrid work schedule with mandatory onsite presence two days per week (Tuesday and Wednesday).
- No remote-only option; onsite attendance required from day one.
- 30-minute virtual interview with video and screen sharing via MS Teams required.
- Strict resume submission guidelines including cover sheet, Right to Represent, and resume length limitations.
Scheduling:
- Full-time, 40 hours per week.
- Hybrid schedule: onsite two days per week (Tuesday and Wednesday), remote the remaining days.
- Contract duration of 1 year with possible extension.
Job Tags
Full time, Contract work, Remote work, 2 days per week